Frequently Asked Questions (FAQ)
Answers to our most frequently asked questions.
Service
Do you service my yard when there is inclement weather?
- Yes. We provide service unless there is unsafe weather such as dangerous rains and lightening.
Do I need to be home when my yard is being serviced?
- No, you do not need to be home to receive our services. We will notify you when we are on our way.
What services do you offer?
- We offer residential and commercial pet waste removal. We offer weekly and one time poop removal with no contracts. Scoop Dog also installs and maintains community pet waste stations and offers sanitizing and deodorizing services.
Do you provide service with our dogs loose in the yard?
- Yes. We love dogs and enjoy being around them. We just ask that if your dog is aggressive to keep them inside.
Is the service guaranteed?
- Yes, we stand by our work and proudly offer a 100% satisfaction guarantee or the next clean is on us.
How will I know the technician is on their way?
- You will receive a text message when you are the next stop. Text messages are usually is sent 15-30 minutes prior to the technicians arrival.
Do you operate year round?
- Yes, we operate year round. Dogs don’t take the winter off and neither do we!
Pet Waste
Does dog poop make a good fertilizer?
- No, dog poop makes horrible fertilizer. Dog poop is acidic and can discolor grass and leave dead spots in your lawn.
Do you take the poop with you?
- Yes, we properly bag, remove, and dispose the pet poop from your yard.
How do you find the dog poop?
- We walk in a grid-style pattern to properly seek out and remove the pet waste.
Billing
When do I get billed?
- Invoices are due on the first of each month for weekly service. If you have set up “auto-pay” then you will be charged 3 days prior to the first of every month.
How can I pause/cancel service?
- Contact customer service by emailing support@scoopdogservices.com or calling (980) 858-5295 24 hours before recurring payment.
What payment methods do you offer?
- We accept all major debit and credit cards. Cash is accepted. All payments are required prior to service.
Commerical Service
How do can I request commercial services?
Please contact us at info@scoopdogservices.com or (980) 858-5295 and we would love to discuss how we can help develop a custom plan for your commercial property.
What are pet waste stations?
Commonly seen on walking trails and apartment complexes, pet waste stations are free standing trashcans specific for housing dog waste. These stations are labeled and offer bags to scoop the poop off the ground.
What kind of commercial properties do you service?
- We are a full service poop removal company. We service commercial properties such as apartments complexes, HOA’s, community parks, and pet care facilities.
What commercial services do you offer?
- We install, service, and maintain pet waste stations. We also offer pooper scooping, pet waste removal, and sanitizing services.
Promotions and Discounts
What is the neighbor discount?
The neighbor discount is a discount that applies to next door neighbors who both sign up for weekly service. You and your neighbor both receive 10% off your monthly rate. Restrictions apply:
- Only next door neighbors qualify.
- Across the street neighbors do not qualify.
- Discount includes 10% off monthly rate or $10.00, which ever is less.
- Discount is not retroactive and must be requested.
- Can not combine neighbor discount with any other discount or promotion.
What is the refer a friend discount?
Refer a friend who also signs up for weekly service and you get a discount applied to your invoice.
- Credited is applied to the following invoice.
- Referral must be documented at sign up on “Request New Service form” OR by submitting a email to info@scoopdogservices.com within 7 days of new client sign up.
- Can not combine refer a friend discount with any other discount or promotion.